Refund and Return Policy

Refund & Return Policy

Thank you for supporting handmade craftsmanship! At [Insert Store Name], we want you to love your wooden pieces. Because wood is a natural, living material, we have specific guidelines for returns and refunds depending on the item purchased.

1. The Natural Wood Rule (Please Read Before Returning)

Before initiating a return, please remember that every piece of mango wood is entirely unique.

Variations in grain, color, knots, and minor natural imperfections are characteristics of handcrafted woodwork, not defects.
Wood naturally expands and contracts with changes in humidity and temperature. We cannot offer refunds for minor seasonal warping or hairline cracks that occur naturally after the item enters your home.

2. Return Windows by Product Category

🪵 Small Goods & Assorted Items (Soap Holders, Coasters, Decor)

Return Window: You have [e.g., 14 or 30] days from the date of delivery to request a return.
Condition: Items must be unused, unaltered, and in their original packaging.
Hygiene/Use Note: We cannot accept returns on soap holders or kitchen items that have already been wet, oiled, or used.

🎸 Musical Instruments

Return Window: You have [e.g., 7 or 14] days from delivery to request a return.
Condition: Instruments must be in pristine, unplayed condition with no scratches, dings, or signs of wear. They must be returned in their original packaging.
Note: We inspect all instruments upon return. If an instrument has been damaged due to improper climate storage (extreme dryness or humidity) while in your possession, a refund will be denied.

🛋️ Mango Wood Furniture

Policy: Due to the high cost of freight, logistics, and the unique nature of large timber pieces, all furniture sales are [Select one: Final Sales / Subject to a X% restocking fee].
Exceptions: We only accept returns on furniture if there is a structural manufacturing defect that compromises the integrity of the piece (excluding natural wood variations).

3. Shipping Damage (Crucial)

Wood items can be heavy or delicate. If your order arrives damaged from transit:

You must notify us within [e.g., 48 hours] of delivery.
Please email us at [Your Email] with your order number and clear photos of both the damaged item and the shipping box.
Once verified, we will arrange for a replacement or a full refund at no cost to you.

4. How to Start a Return

Email us at [Your Email] with your order number and the reason for your return.
If approved, we will send you instructions on where to ship your package.
Return Shipping Costs: Unless the item arrived damaged or we made a mistake, the customer is responsible for return shipping costs. We highly recommend using a trackable shipping service and purchasing shipping insurance, as we cannot refund items that are lost or damaged on their way back to us.